Return and Refund Policy – Zidni Shop

Last Updated: October 27, 2026

At Zidni Shop, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Period

Customers may request a return within 7 days of receiving their order, subject to applicable Saudi Arabian laws and regulations. Certain products may be subject to different legal requirements or return conditions.

2. Eligible Returns

A return may be accepted if:

• The product arrives damaged or defective.

• You receive the wrong product.

• The product is significantly different from its description.

• The return is otherwise permitted under applicable law.

Returned products should be unused and in their original packaging where applicable, unless the product is defective, damaged, or the law provides otherwise.

3. Non-Returnable Products

Certain products, such as personal care items, hygiene products, customized products, or items that deteriorate quickly, may not be eligible for return where legally permitted. This does not affect any rights you may have under applicable law.

4. How to Request a Return

To request a return or report a problem:

1. Contact our customer support team using the contact details provided on our website.

2. Provide your order number and the reason for your request.

3. Include clear photos or videos if the product is damaged, defective, or incorrect.

4. Follow the return instructions provided by our support team.

Please do not send products back before receiving return instructions.

5. Refund Process

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible. For Cash on Delivery (COD) orders, we may request the necessary details to arrange the refund.

Refund processing times may vary depending on the payment provider or bank.

6. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, Zidni Shop will cover the applicable return costs where required by law.

For other returns, the customer may be responsible for return shipping costs, where permitted by applicable law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before the order is processed or shipped. Once an order has been dispatched, our return policy will apply, subject to applicable law.

8. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us for assistance with a replacement or another appropriate resolution, in accordance with applicable law and product availability.

9. Late or Missing Refunds

If you have not received an approved refund, please check your bank account or payment provider first. If the refund is still missing, contact our customer support team for assistance.

10. Contact Us

For return, refund, or cancellation requests, please contact Zidni Shop through the contact information available on our website.

Store Name: Zidni Shop
Email: abdshop9898@gmail.com

Zidni Shop reserves the right to update this policy when necessary, subject to applicable laws and regulations. Nothing in this policy limits any consumer rights that cannot legally be excluded.